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Problem Creating Matrix

danajm

11/13/2019 8:32 PM

Hello! I have been trying to create a matrix for one of my students. I enter all the information as prompted; however, when I get to the end and hit "view matrix." I see a blank matrix. None of my information seems to have been saved. Help!

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13 Replies

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The issue has been fixed, but unfortunately, the information was not saved from when you answered the questions. You will need to re-complete the Matrix assessment. Please email us at info@communicationmatrix.org for further questions.

Communication Matrix Team - 11/14/2019

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I'm experiencing the same issues.  Worked to complete a matrix together with a teacher yesterday and nothing was saved.  It says completed but the skills list is blank and the visual matrix is all white boxes.

bryan.gilstein@sesd.org - 11/14/2019

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This is also happening to me. Any solutions?\

Shelby Crooks - 11/14/2019

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I reached out on FB and they are forwarding to tech support. :)

samsecrist - 11/14/2019

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Please contact info@communicationmatrix.org for technical issues.

Communication Matrix Team - 11/14/2019

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I have tried again today and it still isn't working; I sent an email to their team but haven't heard back!

bcallan - 11/14/2019

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I have been having the same problem! Did you find something that worked for you?

bcallan - 11/14/2019

Nope. I haven't had success yet. Please post if you get a response to your email. Thank you!

danajm - 11/14/2019

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I think I see what the problem is. When I respond to the last question, the screen changes before I have a chance to hit "save and exit." I guess I won't answer the last question!

danajm - 11/14/2019

I tried this but if I don't answer the last question, it won't generate the score or the full matrix!

bcallan - 11/14/2019

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I should also mention that I'm using the communication matrix in Chrome.

danajm - 11/14/2019

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This happened to me a few times today as well. 

Jordan Murray - 11/14/2019

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It is not generating any information! Just a blank matrix.  Also it doesn't appear to be saving appropriately and will not print a skills list either.

heatherhilsgen@hotmail.com - 11/14/2019

Exactly! I'm not getting a skills list either.

danajm - 11/14/2019

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The same thing is happening to me as well! So frustrating!

Carrina - 11/14/2019

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Same has happened to me twice today. 

dcollins@grantspass.k12.or.us - 11/13/2019

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